Home > CiraHub Support > How to Enable Two-Way CRM Contact Sync Between ActiveCampaign and a Office 365 Mailbox

How to enable CRM contact sync between ActiveCampaign and a 0365 User Mailbox Contact List. 

This article will outline how to enable two-way CRM contact sync with ActiveCampaign and a O365 User Mailbox Contact List. Cirahub consolidates numerous data sources from multiple platforms ensuring that the information remains consistent across devices and software. 


  1.  First, Log in to CiraHub. You will be taken to the onboarding wizard. (See figure below.) Next, select the object you want to sync. In this example the contacts object has been selected.Calendar and Contact Selection
  2. Next start the Hub and Spoke setup. Click on “CRMs” as your source type for your contact spoke. (The Hub contains all synced Contacts from each spoke; a spoke can be a Public Folder, a user mailbox, the GAL or a CRM.)Select CRM
  3. Select “ActiveCampaign” as the contact spoke type. Select Active Campaign
  4. Enter in your ActiveCampaign Access URL and Key by following the steps outlined here.Active Campaign Credentials Menu
  5. Type in a Spoke name and click next.AC Spoke Nmae
  6. Type in a Hub name and click next. AC Hub name
  7. Select the option to add an Additional Spoke

Add spoke option

8. To add a User Mailbox, Click on “Office 365 In my tenant” and select User Malbox.User Mailbox Source Type Contact Spoke

9. Select which “User Mailbox” you want to Sync.

.Select Usermailbox

10. Type in a Spoke name and click create.Select Spoke name

11. Next, right click your spoke, and select “Sync Options”. From there you will be taken to a new window, click the box which says, “Allow Hub to create and sync items in this spoke.” This will enable 2-way synchronization between the Hub and your spoke.Active Campaign Sync Now

12. Click on “Allow Hub to create and sync items in this spoke”. This will enable two-way synchronization from the endpoint to the hub database and back. Select Categorize Data in Spoke if you would like to filter out which items you would like to sync.

13. Click the Advanced tab to set up Contact filtering settings for ActiveCampaign.  This would enable a user to synchronize and create hub items based on specific criteria.  Click here to learn more about Contact Filtering settings.

14. Click on “Sync now” to enable 2-way synchronization for the current spoke. You can also edit any synchronization options for each of your spokes below.AC Sync Now

More About CiraHub! 

CiraHub is a two-way sync platform for shared contacts and calendars for Microsoft Office 365, Exchange Server, and other Microsoft Enterprise Applications users. The software is designed to make it easy for people lacking IT expertise to set up shared contact and calendar sync for their company. For more information check out the FAQ page and our CiraHub Onboarding Guide