Every business owner wants to have constant access to important contacts. This is especially true if you are using two different platforms and want to see the same contacts in both. If the two platforms you are using are ActiveCampaign and an Microsoft 365 user mailbox, we have great news for you. You can two-way sync contacts between ActiveCampaign and an Microsoft 365 user mailbox.
In this article, we will go through the steps you need to take to two-way sync these contacts. We will use CiraHub, a syncing tool that comes with a great Hub & Spoke feature. After following these steps, you will finally be able to access ActiveCampaign contacts on your Microsoft 365 mailbox and vice versa.
Let’s get started!
Enable a Two-Way Contact Sync Between ActiveCampaign and a Microsoft 365 Mailbox
Create a Spoke for ActiveCampaign
- First, Log in to CiraHub. You will be taken to the onboarding wizard. (See figure below.) Next, select the object you want to sync. In this example, the contacts object has been selected.
- Next start the Hub and Spoke setup. Click on “CRMs” as your source type for your contact spoke. (The Hub contains all synced Contacts from each spoke; a spoke can be a Public Folder, a user mailbox, the GAL or a CRM.)
- Select “ActiveCampaign” as the source type of your contact spoke.
- Enter your ActiveCampaign Access URL and Key.
- Type in a Spoke name and click next. This will link CiraHub to your ActiveCampaign account and give CiraHub access to your contacts lists and CRM data in ActiveCampaign.
- Type in a Hub name and click next to two-way sync Active Campaign contacts.
- Select the option to add an Additional Spoke.
8. Select “User Mailbox” as the source type of your contact spoke to two-way sync the Microsoft 365 Mailbox contacts with ActiveCampaign.
9. Select which “User Mailbox” you want to Sync.
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10. Type in a Spoke name and click create. 
11. Next, right click your spoke, and select “Sync Options”. From there you will be taken to a new window, click the box which says, “Allow Hub to create and sync items in this spoke.” This will enable 2-way synchronization between the Hub and your spoke.
12. Click on “Allow Hub to create and sync items in this spoke”. This will enable two-way synchronization from the endpoint to the hub database and back. Select Categorize Data in Spoke if you would like to filter out which items you would like to sync. 
13. Click the Advanced tab to set up Contact filtering settings for ActiveCampaign. This would enable a user to synchronize and create hub items based on specific criteria. 
14. Finally, click on “Sync now” to eventually two-way sync contacts between ActiveCampaign and an Microsoft 365 User Mailbox. You can also edit any synchronization options for each of your spokes below.
If you want to improve your productivity and not miss important deals, it’s necessary to two-way sync ActiveCampaign and Microsoft 365 mailbox contacts. When you or your team members add contacts to one platform, they will be available on the other. This two-way sync is going to merge and keep your contacts up to date.
More About CiraHub!
CiraHub is a two-way sync platform for shared contacts and calendars for Microsoft 365, Exchange Server, and other Microsoft Enterprise Applications users. The software is designed to make it easy for people lacking IT expertise to set up shared contact and calendar sync for their company. They can also sync CRM contacts across multiple CRM platforms. Click here to learn more about how you can start a CiraHub trial today!
